Terms & Conditions

California Seller of Travel Registration No. 1018531-40 “Registration as a Seller of Travel does not constitute approval by the State of California”

This business is a participant in the Travel Consumer Restitution Corporation (TCRC) You, the passenger, may request reimbursement from TCRC if you are owed a refund of more than $50 for transportation or travel services, which was not refunded in a timely manner by a seller of travel who was registered and participating in the TCRC at the time of sale. The maximum amount, which may be paid by the TCRC to any one passenger, is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000.

A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim and a $35 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with the TCRC, if you were located in California at the time of the sale.

You may request a claim form by writing to: Travel Consumer Restitution Corporation, PO Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (415) 927-7698 The California Travel Consumer Restitution Fund does not cover customers located outside of California.

Depost and Payments

  • A 30% deposit per person is required to secure a reservation
  • Balance of land package is due 60 days prior to the date of departure. Reservations with 4+ rooms per night are treated as “group” by some accommodations and balance is due 90 days prior to departure.

Refunds and Cancellation

1. As changes to reservations can affect accommodations greatly, the following cancellation policy applies for all properties unless terms are relaxed by the property itself. We encourage comprehensive travel insurance in the event that circumstances outside of your control cause late cancellation of your bookings.

Provided written cancellation is received in advance:

  • Outside 120 days: No Charge, less US$200 per person
  • 120-91 days prior 25% of the total unless a replacement is made
  • 90-75 days prior: 50% of the total
  • Inside 75 days prior: 100% of the total

2. Hotels, airline tickets and rental cars will incur applicable cancellation fees. - There is no refund for any unused portion of the land package.

3. Trip Cancellation Insurance is recommended

Air Costs

  • The air cost is based on current US$ prices and schedules which are of course subject to change. Air costs are not guaranteed until tickets are issued and paid for in full. We accept all major credit cards for payment of airfares.

Quoted rates include:

  • All rates quoted include the New Zealand 15% Goods and Service Tax.
  • Rates are quoted in US DOLLARS or NZ DOLLARS as noted on the front. (Special Instructions near the bottom of the page). NZ$ costs are charged in New Zealand. US$ costs are based on the current exchange rate to the NEW ZEALAND DOLLAR. The exchange rate is subject to change.

Liability

The Best of New Zealand Golf acts only as an agent for the transport companies, hotels, car operators and all other contractors and suppliers and therefore disclaims any responsibility or liability for any loss, damage, accident, change of schedule or other irregularities caused by or arising from circumstances beyond our control.

RECEIPT OF DEPOSIT AND/ OR FINAL PAYMENT IS ACKNOWLEDGEMENT THAT CLIENT HAS READ AND ACCEPTS CANCELLATION/REFUND/RESPONSIBILITY CLAUSES.

Customer reviews

What a fabulous itinerary you made for us. It was perfect!

Wonderful country, delightful people, delicious food, and amazing scenery like no other. I guess our only major complaint is that we didn't have longer to see more of the country! You really planned it well for us. It felt balanced in the way of activities, driving days, photo opportunities, even some R&R in the afternoons.

—Vickie B, Los Angeles

We had a spectacular time on our trip after leaving Port Douglas and all the arrangements that you made for us came off without a hitch. All flights and transportation that you arranged were on time and we were well taken care of at all the places we went to.

The Boatshed was incredible. We met Johnathan and had a small dinner with him on our second night. We were the only guests at the hotel and he and his staff just made us feel right at home. Jack and Jen, Johnathan’s staff, took us out to a couple of wineries and we had lunch together. When we got back Johnathan treated us to dinner prepared by his own self. Fantastic.

Next up was Napier/Hastings and the Craggy Range cottage. Excellent choice for us. We were close enough to Havelock North to be able to easily drive into the town and wander around. We went and played Cape Kidnapers as well. The course was wet so no carts were allowed out. Craggy Range winery was great to us and we had dinner at Terroire. Great staff and good eats to be sure. On to Queenstown.

What a wonderfully European feel Queenstown had. Small intimate streets and people all over the place. The Spire was perfect for us. Florence greeted us and was superlative in her suggestions and ideas for us to do. We did take a plane ride out to Milford Sound and the cruise. We went wine tasting and went to Amisfield for lunch where there was a spectacular sunset. It was so good that the staff came outside to take pictures. Simply wonderful. We took the gondola ride up the hill and enjoyed a glass of champagne while we took in the view. That was our last day and really enjoyable. We left the next day and flew back home.

Again, all the arrangements you made of us came off without a hitch. I even drove on the left side of the road without incident. It’s not so bad once you figure out the roundabouts. Thanks to you and your team for setting this up. Will highly recommend this service to our friends should they need to journey down under.

Bob E & Sharyn B, San Francisco

—​Bob E & Sharyn B, San Francisco