Terms & Conditions

California Seller of Travel Registration No. 1018531-40 “Registration as a Seller of Travel does not constitute approval by the State of California”

This business is a participant in the Travel Consumer Restitution Corporation (TCRC) You, the passenger, may request reimbursement from TCRC if you are owed a refund of more than $50 for transportation or travel services, which was not refunded in a timely manner by a seller of travel who was registered and participating in the TCRC at the time of sale. The maximum amount, which may be paid by the TCRC to any one passenger, is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000.

A claim must be submitted to the TCRC within six months after the scheduled completion date of the travel. A claim must include sufficient information and documentation to prove your claim and a $35 processing fee. You must agree to waive your right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a claim with the TCRC, if you were located in California at the time of the sale.

You may request a claim form by writing to: Travel Consumer Restitution Corporation, PO Box 6001, Larkspur, CA 94977-6001; or by faxing a request to: (415) 927-7698 The California Travel Consumer Restitution Fund does not cover customers located outside of California.

Depost and Payments

  • A 30% deposit per person is required to secure a reservation
  • Balance of land package is due 60 days prior to the date of departure. Reservations with 4+ rooms per night are treated as “group” by some accommodations and balance is due 90 days prior to departure.

Refunds and Cancellation

1. As changes to reservations can affect accommodations greatly, the following cancellation policy applies for all properties unless terms are relaxed by the property itself. We encourage comprehensive travel insurance in the event that circumstances outside of your control cause late cancellation of your bookings.

Provided written cancellation is received in advance:

  • Outside 120 days: No Charge, less US$200 per person
  • 120-91 days prior 25% of the total unless a replacement is made
  • 90-75 days prior: 50% of the total
  • Inside 75 days prior: 100% of the total

2. Hotels, airline tickets and rental cars will incur applicable cancellation fees. - There is no refund for any unused portion of the land package.

3. Trip Cancellation Insurance is recommended

Air Costs

  • The air cost is based on current US$ prices and schedules which are of course subject to change. Air costs are not guaranteed until tickets are issued and paid for in full. We accept all major credit cards for payment of airfares.

Quoted rates include:

  • All rates quoted include the New Zealand 15% Goods and Service Tax.
  • Rates are quoted in US DOLLARS or NZ DOLLARS as noted on the front. (Special Instructions near the bottom of the page). NZ$ costs are charged in New Zealand. US$ costs are based on the current exchange rate to the NEW ZEALAND DOLLAR. The exchange rate is subject to change.

Liability

The Best of New Zealand Golf acts only as an agent for the transport companies, hotels, car operators and all other contractors and suppliers and therefore disclaims any responsibility or liability for any loss, damage, accident, change of schedule or other irregularities caused by or arising from circumstances beyond our control.

RECEIPT OF DEPOSIT AND/ OR FINAL PAYMENT IS ACKNOWLEDGEMENT THAT CLIENT HAS READ AND ACCEPTS CANCELLATION/REFUND/RESPONSIBILITY CLAUSES.

Customer reviews

Frank and the Best of NZ team were exceptional in their planning support and execution of our trip to NZ North Island. We gave them the parameters - dates and golf courses we wanted to play and the pacing we wanted for the trip in terms of days in each region - and they produced an absolutely amazing trip for us. All of the arrangements were flawlessly executed and we sailed through the trip effortlessly. their expert advice - how much driving vs. in country driving would be ideal for us to maximize our experience, the excursion to Cape Reinga which was amazing, having our dinner prepared the first night after a long day getting to Bay of Islands was perfect and the selection of accommodations in Hawke's Bay was brilliant.

We will never forget the spectacular views from Kauri Cliffs golf course, the jet boat rides in Taupo, cycling through the vineyards in Hawke's bay and ending up sipping chardonnay with lunch at Clearview winery, the splendor of playing golf among the birds and grounds at Wairakei, and ofcourse the spellbinding course at Cape Kidnappers. We could tell Best of NZ have strong relationships in NZ because the people we encountered in NZ as our guides/hosts reflected just that - professional and friendly. NZ was an amazing, epic experience for us and we could not have asked for better support and execution from Best of NZ/Frank and his team. We cant wait to go back, this time to the South Island!!!!

Thanks again Frank, YOU are the Best and the Best of NZ is truly the BEST!!

—Peter & Karen S., San Diego, CA

We are near the end of our New Zealand trip. It has been terrific and amazing. Each stop was unique. First at Tara Iti... now Cape Kidnappers. It is perfectly designed and managed. Great staff and service.The golf course is beautiful and the Kiwi hunt very special... Thank for your help in all the planning.

—Jay K., Jackson, WY